Terms & Conditions

Domi Connect t/a Drey – App terms of use

These terms of use (the Terms), together with our Privacy Policy (which can be found at (https://www.dreyshouse.com/privacy-policy)) and our Cookies Policy (which can be found at (https://www.dreyshouse.com/cookie-policy)) govern your use of the Drey mobile application software (the App) for use on any mobile telephone or other handheld device (Mobile Device).

By downloading or using the App you agree to be bound by these Terms. You should therefore ensure that you read these Terms carefully before using the App. If you do not agree to these Terms, do not download or use the App.

We may amend these Terms from time to time by updating them on our website. We may notify you of such changes via email or through the App. The current version of the Terms can be found at https://www.dreyshouse.com/terms-of-service.

1. Who we are and how to contact us

   1.1 We are Domi Connect Limited t/a Drey (Drey, we or us). We are a limited company registered in England and Wales with company number 16463635. Our registered office is at Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom

   
   

   1.2 If you have any problems using the App or need to contact us for any other reason you can do so by contacting hello@dreyshouse.com.

   
   

   1.3 Drey provides a platform to allow users to connect and communicate with one another regarding potential housing opportunities. We do not own, manage, or operate any properties, nor do we act as an estate agent, letting agent, landlord, or broker. We do not verify, guarantee, or endorse the accuracy of any listing, message, or user profile. Any agreements, transactions, or arrangements made between users are solely between those parties. You are solely responsible for carrying out your own due diligence before entering into any agreement or transferring any money.

   
   

2. Licence

   2.1 Drey provides you with a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the App and any updates or supplements to it, in accordance with these Terms. This licence is provided for the sole purpose of enabling you to use the App as permitted by these Terms. No licences or rights are granted to you by implication or otherwise, except for the licences and rights expressly granted to you under these Terms.

   
   

3. Your privacy

   3.1 Under data protection legislation, Drey is required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy (insert link) and it is important that you read that information.

   
   

4. User account

   4.1 In order to use the App, you must first create a user account. Your user account is personal to you and must not be transferred to anyone else. You are only permitted to create one user account.

   
   

   4.2 You promise that you will keep all information connected with your user account (including your email address and/or telephone number) up to date and complete. 

   
   

   4.3 It is your responsibility to ensure that your Mobile Device and your user account for the App are kept safe and secure at all times. If you know or suspect that anyone other than you knows or has obtained your user account information or has used your user account, you must promptly notify us using the contact details above and change your user account information.

   
   

   4.4 You are responsible for all acts and omissions of any third parties who use or access the App using your user account details, whether fraudulently or not, and you agree to reimburse Drey on demand for any loss we suffer as a result of such use.

   
   

   4.5 We reserve the right to disable or terminate your access to the App at any time or to delete or filter any content produced by you on the App if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.

   
   

5. Your responsibilities when using the App

   5.1 You agree that you will:

   5.1.1. use the App in accordance with these Terms;

   5.1.2. not use the App to impersonate someone or to send illegal or impermissible communications such as bulk messaging or auto-messaging;

   5.1.3. not undermine the security or integrity of the App or Drey’s systems;

   5.1.4. not hack into the App or upload or introduce into the App or any operating system of Drey any malicious code, such as viruses or harmful data;

   5.1.5. not rent, lease, sub-licence, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;

   5.1.6. not modify, copy, adapt, reproduce, prepare derivative works based upon, distribute, disassemble, decompile, reverse engineer or extract the source code of any part of the App;

   5.1.7. not translate, merge, adapt, vary, alter or modify, the whole or any part of the App nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these Terms;

   5.1.8. comply with all applicable laws at all times in using the App;

   5.1.9. not do anything that might be misleading, offensive or infringe on the rights of others or generate or upload to the App any material that is defamatory, offensive or otherwise objectionable;

   5.1.10. not use the App in a way that adversely affects the reputation or legal standing of Drey;

   5.1.11. not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously;

   5.1.12. not infringe the privacy, publicity, intellectual property or other proprietary rights of Drey, other users of the App or any third party in relation to your use of the App, including by the submission of any content or other material;

   5.1.13. not use the App in a way that could damage, disable, overburden, impair or compromise Drey’s systems or security or interfere with other users;

   5.1.14. not use the App for the purposes of developing or providing any service or functionality which competes with the App; 

   5.1.15. not collect or harvest any information or data from the App or Drey’s systems or attempt to decipher any transmissions to or from the servers running the App; and

   5.1.16. not impersonate or misrepresent your affiliation with any community, club, organisation, or group. You must not create or name a community on the App that uses the name, branding, or identity of an existing group, unless you are the authorised representative of that group.

   
   

   5.2 You must not post property listings or offers that you do not have legal authority to advertise, that are inaccurate or misleading, or that breach any applicable housing or rental laws. You must not request or accept payment from another user before they have viewed the property in person and completed their own checks.

   
   

   5.3 You also agree that your interactions with other users of the App and our personnel, whether via message, email or over the telephone, will at all times remain respectful and courteous.

   
   

6. Updates to the App

   6.1. From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. 

   
   

   6.2. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App. 

   
   

7. Third party websites, products or services

   7.1. We may use, present to you and/or link to third party websites, apps, products and/or services through the App. We do not endorse or make any guarantee or promise, and do not assume any responsibility for any such third party websites, apps, products and/or services. You will need to make your own independent judgement about whether to use or buy any of them.

   
   

8. Intellectual property rights and other rights of ownership

   8.1. All intellectual property rights in the App throughout the world belong to Drey (or our licensors) and the rights granted to you under these Terms in relation to the App are licenced (not sold) to you. You have no intellectual property rights in, or to, the App other than the rights to access and use it in accordance with these Terms.

   
   

   8.2. You are not permitted to use any Drey content, the Drey brand or any other content in the App, unless Drey has specifically confirmed in writing that you are authorised to use them.

   
   

   8.3. You own, and are responsible for, any content or material that you submit to, or transmit through, the App. You promise that you have all the necessary rights and permissions to create and/or use such content or material.

   
   

   8.4. You grant to Drey a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, distribute, create derivative works of, display, and perform the information (including the content) that you upload, submit, store, send, or receive on or through the App. The rights you grant in this licence are for the limited purpose of operating and providing the App.

   
   

   8.5. We appreciate any feedback, ideas and suggestions from you about the App (feedback) and may use it forever without restriction or payment to you. To be clear, this means that if you provide any written content or feedback to us, we can use, quote and/or refer to that content or feedback at our discretion.

   
   

9. Our responsibility for loss or damage suffered by you

   9.1. Nothing in these Terms is intended to exclude or limit our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation, or to affect your statutory rights.

   
   

   9.2. Drey provides the App on an “as is” basis, without any express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, and freedom from computer virus or other harmful code. We do not warrant that any information provided by us is accurate, complete, or useful, that the App will be operational, error free, secure, or safe, or that the App will function without disruptions, delays, or imperfections. We do not control and are not responsible for, controlling how or when our users use the App or the features, services and interfaces provided through the App.

   
   

   9.3. We do not verify the identity of users or the truthfulness, accuracy, or completeness of any listings or communications. You acknowledge that interactions with other users, whether online or in person, carry inherent risks, and you agree to take appropriate precautions. We accept no responsibility for any loss, damage, injury, or harm arising from such interactions, including from fraudulent, misleading, or unlawful conduct of other users.

   
   

   9.4. We are responsible to you only for foreseeable loss and damage caused to you directly by us. To the extent that we fail to comply with these Terms, we will be responsible for your foreseeable loss and damage. Our aggregate liability to you in any circumstances shall be limited to the total amount of £20.

   
   

   9.5. Check that the App is suitable for you, as the App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App meet your requirements.

   
   

   9.6. We are not responsible or liable for any of the following:

   9.6.1. any business losses. The App is for your personal and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity that you might suffer;

   9.6.2. events outside our control. We do not warrant that your use of the App will be uninterrupted or error-free;

   9.6.3. any delays, delivery failures or any other loss or damage you might suffer from the transfer of data over the internet or other communications networks; or

   9.6.4. any changes to the system requirements for using the App imposed by Android, iOS or any other applicable app providers. It will be your responsibility to ensure that you install any applicable updates to those system requirements.

   
   

10. Termination

    10.1. We may end your rights to use the App at any time by contacting you, if we cease to provide the App, if you have broken these Terms in a serious way or for any other reason. If what you have done can be put right we will give you a reasonable opportunity to do so.

    
    

    10.2. If we end your rights to use the App:

    10.2.1. you must stop all activities authorised by these Terms, including your use of the App;

    10.2.2. you must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this;

    10.2.3. we may remotely access your devices and remove the App from them.

    
    

    10.3. We reserve the right to remove or suspend any user account immediately and without notice if we believe it is necessary to protect other users or the integrity of the App. We may retain certain account information after termination where required for legal or fraud-prevention purposes, in accordance with our Privacy Policy.

    
    

    10.4. You may choose to delete your user account at any time.

    
    

11. We may transfer this contract to someone else

    11.1. We may transfer Drey’s rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

    
    

12. You need our consent to transfer your rights to someone else

    12.1. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

    
    

13. No rights for third parties

    13.1. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.

    
    

14. If a court finds part of this contract illegal, the rest will continue in force

    14.1. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    
    

15. Even if we delay in enforcing this contract, we can still enforce it later

    15.1. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

    
    

16. Which laws apply to this contract and where you may bring legal proceedings

    16.1. These Terms are governed by English law and either can only bring legal proceedings in respect of the App or these Terms in the English courts.